Passionate About Learning
Learning & Program Strategy
|Customer Success Executive|
Project Leadership
Mannu K. Sikka
Project Management.
These projects showcase my ability to lead strategic initiatives, drive cross-functional collaboration, and implement scalable solutions in education and professional learning. From developing high-impact webinars and digital communities to optimizing curriculum evaluation and instructional programs, I have successfully managed complex projects that improve engagement, streamline operations, and support meaningful learning experiences. With a focus on data-driven decision-making and stakeholder alignment, each initiative reflects my expertise in project leadership, instructional innovation, and executive strategy—ensuring long-term success and impact.
01
Rainbow Chef’s Academy: Partner Success & Delivery Management
📅 December 2024 – March 2025 | ⏳ 4 Months
Objective: Led program implementation and delivery operations across multiple school districts, ensuring seamless onboarding, logistics, and instructor coordination.
My Leadership Impact: As the Partner Success & Delivery Manager, I developed a Delivery Team Playbook to standardize best practices, optimize communication, and enhance program efficiency. I implemented a structured issue-tracking system to strengthen program delivery and retention while improving vendor and stakeholder collaboration. My leadership in cross-functional coordination contributed to scalable program expansion and a more data-driven approach to operational success.
Deliverables: Delivery Team Playbook, customer support workflow enhancements, structured issue-tracking system, and vendor management strategy.
Outcome: Improved program efficiency, strengthened district partnerships, and established a scalable framework for program expansion and retention.
02
Thrively Teacher Guides for
Priority Playlists
📅 October – November 2024 | ⏳ 2 Months
Objective: Led the Customer Success Management (CSM) team in the development of teacher guides for prioritized playlists on the Thrively platform, providing educators with structured support to enhance classroom instruction and student engagement.
My Leadership Impact: As the project lead, I created a structured project schedule with clear target dates, regular check-in meetings, and retrospective discussions to review progress and address obstacles. I facilitated collaboration between the CSM team and the Chief Learning Officer, ensuring alignment with instructional goals and platform priorities. Through strategic delegation and iterative feedback, I guided the development of comprehensive teacher guides, each tailored to support the instructional implementation of individual playlists.
Deliverables: Individual teacher guides for prioritized playlists, instructional strategies, engagement recommendations, and classroom implementation support materials.
Outcome: Strengthened educator support by equipping teachers with clear, practical resources to maximize student learning and engagement with Thrively’s playlists while fostering a collaborative, agile approach to content development.
03
Thrively Character Development Playlists
📅 June - July 2024 | ⏳ 2 Months
Objective: Successfully transferred a series of K-12 character development playlists to the Thrively platform, ensuring accessibility and seamless integration for educators and students.
My Leadership Impact: As the project lead, I strategically managed the transition process by coordinating cross-functional collaboration between the Customer Service and Customer Success teams. I delegated tasks, provided clear direction, and ensured alignment with Thrively’s learning objectives. My leadership streamlined execution, optimized workflow efficiency, and maintained content integrity throughout the migration.
Deliverables: Digitized K-12 character development playlists, structured playlist framework on the Thrively platform, team task delegation plan, and implementation strategy.
Outcome: Expanded Thrively’s educational offerings by enhancing platform content, improving user experience, and reinforcing Thrively’s commitment to social-emotional learning for K-12 students.
04
Thrively CSM Playbook Development
📅 July 2024 | ⏳ 1 Month
Objective: Designed and implemented a comprehensive Customer Success Management (CSM) playbook to standardize onboarding and support processes, enhancing customer satisfaction and engagement.
My Leadership Impact: As the project lead, I collaborated cross-functionally to align customer success strategies with organizational goals. I established clear workflows, streamlined communication between teams, and created scalable frameworks to improve client experience. My ability to drive process optimization resulted in more efficient support operations and increased customer engagement.
Deliverables: CSM playbook, onboarding framework, standardized support processes, communication guidelines, and engagement tracking strategies.
Outcome: Improved customer satisfaction and retention by enhancing onboarding consistency, increasing team efficiency, and fostering stronger client relationships.
05
Healthy Conflict Resolution Webinar
📅 October 2021 | ⏳ 1 Month
Objective: Spearheaded the design and execution of a high-impact webinar for Washington state K-12 school leaders, equipping them with effective conflict resolution strategies.
My Leadership Impact: As the strategic lead, I directed cross-functional collaboration between WSASCD and CEC, aligning stakeholder expectations and ensuring seamless execution. I developed the presentation, established a clear project timeline, and drove the communication strategy. My ability to influence executive leadership resulted in a well-attended, high-engagement event.
Deliverables: Webinar presentation, curated participant list, handouts, promotional graphics, and email marketing campaign.
Outcome: Positioned CEC as a thought leader in conflict resolution by delivering a strategic and engaging learning experience to school district leaders.
06
Instructional Coach Webinar & Twitter Chat
📅 March – May 2021 | ⏳ 2 Months
Objective: Developed a multi-platform engagement strategy to provide instructional coaches with actionable insights for hybrid and remote learning.
My Leadership Impact: I demonstrated executive-level foresight by identifying an industry-wide gap in instructional coaching support. I led a cross-functional team in developing a high-impact webinar and leveraged social media to extend engagement. My ability to execute a dual-channel approach (webinar + Twitter chat) ensured long-term content retention and dialogue beyond the event.
Deliverables: Webinar content strategy, presentation materials, curated resources, social media engagement plan, promotional graphics, and discussion questions.
Outcome: Expanded CEC’s reach and thought leadership by engaging a wide audience in an innovative discussion, setting a model for future educator engagement initiatives.
07
Instructional Coach Newsletter
📅 August 2019 – May 2020 | ⏳ 10 Months
Objective: Created a district-wide internal communications framework that centralized key instructional updates, professional development resources, and coaching strategies.
My Leadership Impact: I identified operational inefficiencies in communication and implemented a scalable solution that connected instructional coaches with educators more effectively. By leading a team of instructional coaches, I developed a systematized content delivery model that improved accessibility to essential teaching resources.
Deliverables: Digital newsletter platform, monthly content strategy, cross-team collaboration workflow, curated instructional materials, and email distribution plan.
Outcome: Institutionalized a district-wide knowledge-sharing system, improving instructional alignment and professional development.
08
Berkeley 87 Math Audit & Curriculum Evaluation
📅 December 2018 – May 2019 | ⏳ 6 Months
Objective: Led a high-stakes, district-wide curriculum audit and selection process, ensuring the adoption of data-driven, high-impact math instructional resources.
My Leadership Impact: As the 8th-grade lead, I managed a district-wide initiative with direct engagement from senior stakeholders, including the school board. I facilitated focus groups, developed evaluation tools, and provided executive-level insights to guide decision-making. My ability to synthesize complex data into actionable recommendations ensured a smooth resource transition.
Deliverables: Audit results, evaluation framework, school board proposal, classroom inventory analysis, and professional development rollout plan.
Outcome: Secured the adoption of ReadyMath, a transformative instructional resource, which was implemented across the district in 2019-2020.